As we get ready to ship the Leap Motion Controller out to the world in July, we’re making sure each one goes to the right place. Things might have changed since you placed your pre-order — maybe you’ve moved, or maybe your payment information has changed or expired. We don’t want anything to keep you from getting your device next month. Today, we began sending out an email to everyone who has pre-ordered a Leap Motion Controller to verify order details. If you’ve pre-ordered yours, please review your information and make any required changes. You can also visit www.leapmotion.com, enter your order number, and make sure your order details are correct. That way, we’ll be able to ship your device without a problem. If you have changes to your address or payment details, please update your account by July 2 so we can include your order in our first round of shipping. Remember, we’ll only charge your credit card when we ship your device.
FAQ:
What if I didn’t receive a verification email?
We’ll be sending out this email over the next couple of days. If you haven’t received yours by Friday, June 28, please contact support@leapmotion.com.
When will shipping begin?
We’ll start to ship July 22 around the globe.
Why do I need to update my information? To make sure your Leap Motion Controller is shipped in July, we need to verify your current order details.
Will you not ship my device(s) if I don’t update my information?
If your shipping details are inaccurate, your Leap Motion Controller may not reach you. If your credit card has changed or expired, we may have trouble billing your account. In either case, we can’t ship your device.
What is the cutoff date for updating my information?
In order to receive your Leap Motion Controller when we ship July 22, please make changes to your shipping and payment information by July 2. If you need to make updates after that, we’ll do our best to accomodate and keep your pre-order in the first shipping wave.
I’m receiving an error when I try to find my pre-order (e.g. an order not found error). What should I do?
You can send an email to support@leapmotion.com. Someone from our Support Team will help update your account.