We’ve made some changes to how we ship the Leap Motion Controller globally to customers who purchase from our website. As we continue to build the next generation of our software, we want to streamline how we sell and ship our devices so we can be more efficient. At the same time, we want to let you know what’s going on, and share the changes happening on our online store and shipping procedures.
Online Store and Shipping Changes
Shipping and tax charges. We no longer collect estimated taxes, customs duties or other import fees for shipments outside of the United States. As a result, customers outside the U.S. will need to ensure that all applicable taxes and duties in their destination country are paid.
Shipping times and rates. We’re now shipping all of our devices from a single distribution center in California. This means that shipping times will be slightly longer for international customers. However, it also means that shipping costs should go down for many customers.
Fewer currencies. With our new store and shipping platform, we’re now rolling back our online store currency support to the Euro and USD. Customers in regions outside of Europe will now see Controller prices in USD, while Switzerland, Sweden, and the UK are changing to Euros. But don’t worry – the App Store will continue to support the current 14 currencies.
Regional Pricing: Your Questions Answered
One of the biggest questions we hear from customers is – why are the prices different in different countries?
Controllers. We have regional pricing for our devices due to the costs of doing business in foreign countries. Since we’re a US-based company, our prices reflect a variety of conditions in different markets.
Apps. The App Store has used the same exchange rate for the Euro and other global currencies since we launched our global currencies feature. But that leads us to our final update of the day – going forward, we will be updating local app prices on a monthly basis. International pricing will include the base price, plus VAT in European countries. Then it will round up to the nearest nine (e.g. €9.09 instead of €9.99).
As we continue to build our platform, we’ll keep you posted on all the latest developments. We’d love to hear your thoughts about these changes – let us know in the comments.
UDPATE: The new pricing structure is live! Take a look: warehouse.leapmotion.com/price_tiers
Update 9/12/2014: The Airspace Store is now simply called the Leap Motion App Store.